FAQs

Everyone has questions. Well, we've got some answers.

Take a look below too see if we've been able to help with yours!

If we aren't answering your question below or you require immediate assistance, feel free to reach out to us at info@farmfreshdirect.co.za or 044 873 0076 and we will help in any way that we can!

We deliver across the Garden Route. From George to Plett on a Monday, Wednesday and Friday. Then George to Mossel Bay on Tuesdays and Thursdays. We can courier throughout the Western Cape but there will be added costs incurred for that service wish the customer will have to cover.

You can pay us by card, either Debit or Credit Card (please see separate terms and conditions for these) COD, two easy ways to make sure we get paid.

We have made it easier for you to login and register, either using your name and email address.

When you check out, make sure you choose the correct delivery day for your area, if you are unable to check out this may be because you are not logged in.

Your Account, is the place that will hold all your delivery information and past order information. This can be helpful when looking for something you have enjoyed in the past and can't remember what! Put these things in a Favorite list to make it easier for you in the future!

Things happen and sometimes you may want to cancel your order, the best way to do this is to email orders@farmfreshdirect.co.za and just notify us that you would like to cancel and we will send you a confirmation email. You will need to cancel the order before 2pm on the day before delivery for a full refund, otherwise we will have to charge a 50% cancellation fee thereafter as we will already have your items.

If you find anything is not up to scratch just send us a picture via whatsapp or email (0723483361 or info@farmfreshdirect.co.za) so we can contact the supplier and we will replace or refund the item for you!

All the deliveries we do ourselves have a delivery fee of R50 for orders under R300 and anything over R300 is FREE!!